Business leaders and employees make dozens of communication choices each day, from what to say to how to say it. In a recent research paper, we (three academics) focus on one such small ...

Most scientific studies - even those with remarkable findings - have long had their wider appeal dimmed by unremarkable ...

Writing an email might seem like common sense—just type out what you want to say and hit send, right? But once your fingers hit the keyboard, things can get a little tricky. It’s not always the words ...