A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Help desks assist customers with technical problems, such as installing and using computer systems, troubleshooting network connections, installing entertainment systems and resetting passwords. Help ...

Technology issues may challenge many of us, who may struggle to know how to solve problems or ‘fix’ the devices on which we now depend. In the Octorara School District, the wait times for students and ...

SolarWinds has released a hotfix for a critical Web Help Desk vulnerability that allows attackers to log into unpatched systems using hardcoded credentials. Web Help Desk (WHD) is an IT help desk ...

The pioneering HaaS enablement company, based in Hickory, N.C., has teamed up with TecLink, to offer HaaS providers a low-cost way to deliver live, privately labeled technical support to their HaaS ...

SEATTLE & ORLANDO, Fla.--(BUSINESS WIRE)--Adaptiva, a leading, global provider of modern endpoint management and security solutions, today announced a number of powerful new health checks and ...