Who's running your help desk? Outsourcing can solve several IT problems -- reducing costs and providing a quick route to mobility management. But beware: Outside contractors don't always deliver the ...

The PC helpdesk is the interactive interface between the IT department and your business. Calling the PC helpdesk to report a problem with your computer should be a smooth operation. For some ...

Introduction Choosing the Best customer support outsourcing companies for a SaaS business isn’t just about cutting costs. It’s about uptime, integrations, secur ...

Times are tough for industries across the spectrum of business. Large or small, emerging or established businesses are working overtime to find ways to trim the fat, increase productivity and make ...

Help desks assist customers with technical problems, such as installing and using computer systems, troubleshooting network connections, installing entertainment systems and resetting passwords. Help ...

A new report from Netwealth outlines key methods of growth for advice businesses, including pinpointing where to outsource some of business activities.

TROY -- CareTech Solutions, an IT and Web products and services provider for more than 200 hospitals, Thursday announced that use of its Service Desk service increased by 75 percent in 2012. This ...

IT service and support organisations can represent up to 10 percent of an IT organisation's operating budget. Such costs will continue to rise in organisations that do not deploy cost management ...

ALBANY — Less than a year after it started, the state Office for Information Technology Services is backing away from the outsourcing of its help desk, and will be once again have state workers assume ...

Officials at the Defense Department's Military Health System believe they can save $30 million annually by outsourcing help desks at three medical sites, part of their initiative to bring together ...

A Google search for the phrase “help desk outsourcing” produces more than a million hits in a fraction of a second. While that punctuates how help-desk outsourcing has grown, help-desk service ...