Update 12/05/23 at 1:07 p.m. ET: This post was updated to share new data about what may be causing the HP Smart app to automatically download on Windows computers.

The HP Smart app is a genuine app from HP designed to help print and scan documents and share files using HP Smart. But being genuine doesn't mean people want the app to randomly appear on their PC.

If Wi-Fi HP Printer setup using USB is failing with HP Smart app on Windows 11/10, then here are the working fixes that are sure to help you.

If the HP Smart App is not opening, working, or detecting the printer, use the Diagnose and Fix button and see. More suggestions in this post.

Microsoft has said that, despite the renaming and the download of the HP Smart tool, most basic printing functionality should continue to work as intended for users affected by the problem.

A Windows bug installed the HP Smart app onto some PCs without permission. The issue also renamed printers to be listed as HP devices, even if they were made by a different brand.

However, the final two steps in the setup guide—downloading and installing the HP Smart app—did not go smoothly in my tests. The download worked well enough, but the app could not find the ...

Average timing estimate based on: 1) downloaded HP Smart app on mobile device, 2) setting up Smart Tasks shortcut, 3) scanning jobs which have more than 2-3 tasks associated with them (scan to ...