If you’re Gen X, then you were probably raised by the television in some type of way. A lot of the TV shows back then had a lot of good messages. Well, so did some of the commercials. One of my ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

As consumers, we’ve all seen how technology helps improve our everyday lives, making it simple for us to handle mundane tasks like buying an airline ticket or ordering from a restaurant. But what ...

You don't have a business without your customers. So, how can you increase your customer service engagement to provide a better overall experience? Attracting new customers is a primary business focus ...

What do your customers value? A survey of HDAW attendees said availability/delivery of a product was the top thing, followed by the product knowledge of your sales staff, and third by customer service ...

It’s January and we need help! We’re looking for service and assistance with the new technology and toys we got as holiday gifts. Roughly 1 out of 3 Americans are in the process of returning or ...

I recently thanked a Walmart clerk for her great customer service. She broke into a great big “Wow, thank you grin” and thanked me for thanking her. It could have gone on longer than a Japanese ...