Recognition reflects Genesys Cloud leadership in AI-driven workforce engagement, strengthening performance, quality and service readiness across human and virtual teams Genesys®, a global cloud leader ...

SAN FRANCISCO, May 15, 2023 /PRNewswire/ -- Genesys ®, a global cloud leader in experience orchestration today announced the Genesys Cloud EX™ solution, a new product to engage, motivate and empower ...

DENVER--(BUSINESS WIRE)--Today at Xperience 2024 — the customer experience (CX) event of the year — Genesys® unveiled multiple innovations to accelerate the impact of AI, empowering organizations to ...

The Genesys Experience Index becomes the first people-centric methodology to provide organizations with visibility into where loyalty is built or broken New offer applies methodology to organizations' ...

Genesys has updated its contact center and workforce management software suites. The former adds intelligent contact center routing functionality in a software-only application. The latter update ...

Genesys grows new booking and subscriptions more than 100% year-over-year as companies adopt its Experience as a Service SM Vision SAN FRANCISCO, Aug. 31, 2021 /PRNewswire/ -- Genesys®, a global cloud ...

Precedence Research valued the global workforce engagement management (WEM) market at $9.4 billion in 2023 and expects it to hit $10.5 billion in 2024, topping out at $31.4 billion by 2034. This ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, has been recognized as a Leader in the Frost Radar™: Workforce Engagement Management (WEM), 2025 ...