Here's what she has to say: "It all started when my Facebook was hacked. I couldn't get in to change my password, so I googled Facebook customer service. A number came up, which I foolishly called. I ...

We hate to break the news to you: Facebook does not staff a team of customer service representatives working the phone lines to help you with a likely niche and nuanced problem. Not being able to ...

It’s the email we get at Help Desk more than any other: I’m locked out of my Facebook account, how do I get back in? Every day, stories roll in about Facebook accounts that have been hacked, the ...