Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...

As companies look to derive more benefits from their Voice of the Customer programs, Microsoft plans numerous updates to Dynamics 365 Customer Voice. As companies look to derive more benefits from ...

The Dynamics 365 round-up for this year's Ignite conference offers a look at the new Project Operations Service, a fresh first-party voice channel for Customer Service, and more updates. At this ...

RESTON, Va.--(BUSINESS WIRE)--Today, Clarabridge, a global provider of Customer Experience Management (CEM) solutions for some of the world’s top brands, announced that its text and speech analytics ...

Microsoft has rolled out new agentic AI features in Outlook and Dynamics 365, including real-time voice agents, while partner PASI secured a 2,000+ user deployment in the energy and mining sector. The ...