Seven computer screens. Doing seven things at once. Controlling chaos with just your voice. These are all things that make 9-1-1 operators/dispatchers unique. These are skills and attributes that make ...

PHOENIX — In an emergency, most people’s first reaction is to pick up the phone and dial 911, but we rarely think of the dispatcher as a first responder. We rely on the voice at the other end to get ...

As the very first of the first responders, 911 dispatchers play a critical role in helping those often calling in their darkest hours. For 27 years, Monterey County native Anna Helms has been a ...

PITTSFIELD — Remaining calm in the midst of chaos is never easy. But it's an essential component in Kristin Keefner's line of work. Keefner is a 911 emergency dispatcher and trainer for the Berkshire ...