No Jitter

Decoding Dialogflow: Integrating CCAI with Contact Centers

Although Google hasn’t announced when Contact Center AI will become generally available, I fully expect certain parts of CCAI to be GA by the end of the year. At that time, the floodgates will open as ...
No Jitter

Decoding Dialogflow: Enabling Voice

Voice-enabled bots are revolutionizing the market for interactive voice response (IVR) systems. When compared to a traditional DTMF interface, voice can be a highly effective user interface ...
Business Wire

Avaya Announces New AI Capabilities to Improve Customer Experience, With More Powerful Virtual Agents Integrating With Google Cloud Dialogflow CX

RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that its Avaya OneCloud™ CCaaS and ...
AV Network

Avaya Adds AI Capabilities to Improve Customer Experience

The What: Avaya OneCloud CCaaS and OneCloud CPaaS portfolios are now available with Avaya AI Virtual Agent Enhanced, new human-like automation features designed to improve customer experience and ...
Nasdaq

Avaya Announces New AI Capabilities to Improve Customer Experience, With More Powerful Virtual Agents Integrating With Google Cloud Dialogflow CX

Avaya AI Virtual Agent Enhanced - the newest co-innovation with Google Cloud – now being adopted by customers worldwide RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)-- Avaya (NYSE: AVYA), a global leader in ...