During incidents, it’s important to have well-defined roles for anyone involved in the response team. This makes it easier for the commander to maintain a clear view of what’s going on and who is ...

It seems banal to even state at this stage in the game that your brand and the customer service you provide are inseparable. A recent report from Zendesk found that 75% of customers are willing to ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Let’s start by defining what ...

Customer service is at the forefront of the artificial intelligence (AI) revolution and everyone’s trying to keep up. Here’s the question people are asking — will customer service AI replace human ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

It’s not just up to your sales or service teams to give good customer service; every employee plays a role. Learn how to build a customer-centric culture that exceeds customer expectations and sets ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

The best way to contact eBay's customer service team is through their online help center. If you've been the victim of an eBay scam, you can call their fraud assistance team at 1-866-961-9253. eBay's ...

To contact LinkedIn customer support you will have to jump through a few hoops first, since the company doesn't offer direct contact with a customer support team by phone. You'll have to go through ...

Amazon's help page has enough information to answer your questions about the service. However, you may need to contact an Amazon representative to resolve problems with your new Amazon Echo Dot ...