When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

Even without formal customer service experience, you can show you care about people. This means demonstrating that you’re ...

Here are some common interview questions as well as best approaches for answering them and example answers. Your response does not have to sound exactly like these examples given. It is actually ...