PHOENIX--(BUSINESS WIRE)--Nearly two-thirds of customer service agents are satisfied in their jobs and millennials, the largest workforce demographic, are even more so with 70 percent of them saying ...

A new survey commissioned by the AI customer service company Cogito tells a mixed story. But the choice doesn’t need to be so binary. A big chunk of the poll hinged on whether AI is better used as a ...

A new survey by Mobius Management Systems Inc., a customer service software provider, finds that if forced to wait longer than 10 minutes to reach a customer service representative, online consumers ...

When it comes to customer experience and marketing strategies, being able to create effective customer surveys is a pivotal skill. These surveys serve as valuable touchpoints for businesses to gather ...

In an era where consumers routinely consult online reviews before purchasing, it’s never been more essential to ask your customers how you can enhance their experience with your business. Customer ...

ST. GEORGE, Utah--(BUSINESS WIRE)--TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today released the ...