Discover how AI-powered customer interactions can be revolutionized with mainframe data, offering real-time access and ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...

In today's data-driven world, businesses are drowning in customer information. Customer interactions are increasingly omnichannel and digital, and there is a deluge of data. There is huge value to be ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

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Each has access to troves of data, but without clean, unified data and hypotheses, the information can appear chaotic or meaningless.

In a sky-high security slip-up, KLM Royal Dutch Airlines has admitted to a data breach where fraudsters sneaked into a third-party system, exposing customer details like names, contacts, and Flying ...

Online network services provider Cloudflare is the latest company impacted in a recent string of cyber hacking attacks related to breaches of Salesforce’s Salesloft Drift software. According to ...

Phone giant AT&T has reset millions of customer account passcodes after a huge cache of data containing AT&T customer records was dumped online earlier this month, TechCrunch has exclusively learned.