You’ve got to hand it to people who work in customer service and those who handle complaints. They’re in thankless jobs that ...

Solving customer complaints at first contact means better customer satisfaction and retention. That is the goal, but how do you get there? What steps can you take to improve your first-touch ...

According to the Better Business Bureau's Houston office, complaints about the company date back to March 2019 and continue ...

When a serious complaint hits your business, the difference between chaos and control comes down to how prepared your team is ...

The current era of efficiency and optimization has ushered in AI assistants and automation to help get the job done faster. While these tools undoubtedly accelerate performance, companies should not ...

The holidays can be a busy, stressful time for companies and customers alike. An influx of orders, too few staff and emotions running high can mean an increase in mistakes and dissatisfied customers.

Editor's Note: This article has updated to include an interview with XLNT Automotive owner Chris Kobernik, and to clarify details provided by Cassie Hoberecht. REDMOND, Ore. (KTVZ) — “It was the worst ...