Ransomware and other cyber-attacks can lock boards and leadership teams out of the platforms, servers and software that are essential to day-to-day operations—effectively paralysing communication and ...

This paper presents case studies of central bank crisis interventions during the Covid-19 and the Global Financial Crises in four jurisdictions (Canada, Chile, the United Kingdom, and the United ...

The four weeks since hackers had attacked his company had been the most stressful of Jake Santini’s career. Sitting at his kitchen table after another long day of meetings and interviews, the CEO read ...

Business leaders know crises are inevitable. While not all events rise to the level of the Tylenol tampering, the Pepsi syringe scare or the Ford-Firestone fiasco, these incidents have shaped crisis ...

When a crisis hits, how your brand communicates about it can either preserve trust with consumers or deepen the damage. Having a clear, actionable communications strategy in place before you need it ...