Financial crime remains a big issue with $3.1 trillion of illicit funds flowing through the global financial system in 2023, according to Nasdaq’s 2024 Global Financial Crime Report. It’s no wonder ...

Data quality is a bottom-line issue that today’s organizations must address – healthy contact data boosts the bottom line, and helps departments across the board achieve strategic goals. So how well ...

PLEASANTON, Calif.--(BUSINESS WIRE)--There is a significant industrywide shift underway to improve the quality of customer data, according to new research by Veeva Systems (NYSE:VEEV). The Veeva 2018 ...

As the COVID-19 situation is rapidly unfolding, it has never been more important to be able to effectively communicate and maintain relationships with your core constituencies – but this can be ...

Five9 introduced new AI-powered capabilities to its Genius AI suite on Nov. 18 at its CX Summit 2025. The company said the ...

Marketers suffer from a variety of negative consequences stemming from poor-quality data that collectively drains marketing resources and limits effectiveness. Wasted media spend is the most ...

Bilal Paracha, Interstates Control Systems Inc. Big Data analytics is a popular phrase within the consumer packaging industry, in particular. With recent developments in non-contact in-line quality ...

BOSTON--(BUSINESS WIRE)--GoTo, the leader in cloud communications and IT, today introduced AI Quality Management, a key workforce engagement management (WEM) offering for GoTo Connect Contact Center.

Data quality is a bottom-line issue that today’s organizations must address – healthy contact data boosts the bottom line, and helps departments across the board achieve strategic goals. So how well ...