Telephony Application Programming Interface, or TAPI, allows applications to control the telephone services in Windows. To use TAPI with Cisco CallManager, install the Cisco TAPI Service, or TSP, ...

Over the past few weeks I’ve been discussing Cisco Unified Communication Manager call routing. I thought I’d post up a blog that gives you the links to all the articles in the series. Here are the ...

The NANP dial plan has been discussed in the past four blogs. By default, Cisco Unified Communications Manager (CUCM) does not know how to route any calls to the PSTN based on the NANP or any other ...

Upgrading ahead of the deadline allows organizations to manage the process and avoid operational risks. Our team specializes in ensuring migrations are smooth, secure, and aligned with business needs” ...

Cisco Systems has released a security update that addresses flaws in its CallManager and Unified Communications Manager product line. An attacker can exploit the flaws to conduct cross-site scripting ...