Taylor Swift's songs make the perfect hold music when you're on the phone, according to a university study into the tunes we love and hate while hanging on to speak to someone. Led by expert music ...

Waiting on hold with an airline, cable provider or credit card company is a reliably irritating experience. So reliable, in fact, that researchers decided to study it—and might have come up with a fix ...

This week’s greeting comes thanks to Dover High School Principal Peter Driscoll. I’ve been scrambling for foreign greetings in recent weeks, and Driscoll came through with an assist in an email ...