AI chatbots have become an indispensable tool for businesses and individuals alike. They streamline customer service, automate routine tasks, and provide a seamless user experience. However, the ...

One of the biggest announcements that OpenAI made at its first developers day conference was GPTs. In the simplest terms, it's your very own ChatGPT trained to perform specific tasks, and can be ...

Imagine having the power to create a sophisticated chatbot that can sift through mountains of data to deliver precise, context-rich responses—all without writing a single line of code. Well, it’s not ...

Chatbots can make interactions easier for both customers and businesses—if they’re carefully developed. If the bot can’t answer common questions or guide a customer through all the steps needed to ...

When Satya Nitta worked at IBM, he and a team of colleagues took on a bold assignment: Use the latest in artificial intelligence to build a new kind of personal digital tutor. A version of this story ...

Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...