Last week, I visited the American Museum of Natural History in New York with my kids. As I stared at one particular giant dinosaur, I thought to myself, "Hey, that's me!" Indeed, the magnificent ...

With ever-growing pressures on the NHS, dealing with angry or frustrated patients and their relatives has become increasingly common for those working in healthcare. But what if doctors could practice ...

Even if you have a five-star customer service practice, you'll still have patients who are deemed difficult. The difficult patient often upsets the staff, sends negative reverberations throughout the ...

Please provide your email address to receive an email when new articles are posted on . Many dermatologists will encounter an anxious or angry patient at some point during their career. Using ...

Prevalence of difficult encounters among clinic patients was 0.17; characteristics that increased difficulty included depression, chronic pain. HealthDay News — Providers perceive 17% of clinic ...

Please provide your email address to receive an email when new articles are posted on . At least once a week, Emily L. Weis, MD, MS, says she has a challenging consult or patient interaction in her ...

At one time in my career, I thought that referring patients with anger management problems directly into anger management groups was the smartest thing to do. I have since changed my mind. Here’s why: ...