Salesforce on Monday announced the general availability of Service Cloud Voice. The company is also expanding its partnership with AWS to offer customers pre-integrated Amazon Connect inside of ...

AWS recently announced a significant expansion of Amazon Connect, introducing generative AI capabilities, Salesforce integration and enhanced security features to advance customer engagement, ...

SAN FRANCISCO, Nov. 19, 2019 /PRNewswire/ -- DREAMFORCE 2019 -- Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ:AMZN), the global leader in infrastructure cloud computing and Salesforce ...

At Dreamforce 2019 last week, Amazon Web Services (AWS) flexed its muscles with two notable contact center announcements. The first is that Salesforce would be offering AWS voice and call ...

In-depth Amazon coverage from the tech giant’s hometown, including e-commerce, AWS, Amazon Prime, Alexa, logistics, devices, and more. by Nat Levy on Nov 19, 2019 at 7:08 am November 19, 2019 at 7:08 ...

Salesforce and AWS announced an expansion of their on-going partnership that actually goes back to a $400 million 2016 infrastructure services agreement, and expanded last year to include data ...