Sales folks must not be delivering payment reminders to customers. I recently learned about a subscription business that sacrificed a decade-long relationship with a customer, and probably another two ...

As we approach the dawn of a new decade, there’s no doubt that advanced technology will be the subject in accounting for 2020. Automation, blockchain and other advances have the potential to change ...

Editor’s Note: This post originally appeared, in slightly different form, here. Recently I was asked, “What's the first step to becoming a truly customer-centric bank?” This question does not prompt ...