Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and deploying parts of the new AI CX in 6-8 weeks.

Best Buy is among a growing list of retailers — Amazon and Walmart among them — that are using AI in some capacity to enhance the customer-facing side of the shopping experience. “ ...

When it comes to making a consumer electronics purchase, unless you're in the market for an Apple-specific thing and you go ...

Best Buy’s collaborations with Google Cloud and Accenture underscore its strategy to integrate generative AI ... customer interactions by offering a more autonomous and flexible support ...

Best Buy laid off Geek Squad field agents ... The layoffs come amid a restructuring that includes new uses for AI in the company, like customer support. The Richfield-based retailer declined ...